Welcome to the Holy Fairy FAQ page. Here you'll find answers to the most common questions about our handmade jewelry, international shipping, custom orders, and more. If you need further assistance, feel free to reach out at holyfairyshop@hotmail.com, we're always happy to help!
Do you ship worldwide?
Yes, we offer international shipping from the European Union. Please note that delivery times may vary depending on your country's customs regulations. Delays may occur due to import controls or local postal procedures beyond our control.
How much are shipping fees?
We offer a flat shipping rate of 4.95€, no matter the size or value of your order. Whether you're buying a single item or multiple pieces of jewelry, shipping remains simple and affordable.
Can I make a purchase with a different currency?
Yes, you can place an order using a foreign currency. However, due to SumUp limitations, we can only display prices in euros on our website. Your bank or payment provider will convert the purchase amount based on the current exchange rate, and they may apply a foreign transaction fee.
Can I place a custom order?
Absolutely, you can submit a custom jewelry request here and we’ll get back to you as soon as possible to discuss your vision and finalise the design.
Will Holy Fairy necklaces fit me?
Yes! Every Holy Fairy necklace is handcrafted to order, allowing us to tailor each piece to your measurements. Simply include your desired necklace length or size in the message box during checkout, and we’ll craft it to fit you perfectly.
Where can I see Holy Fairy's donations to charity?
You can view the organisations we donate to on our "Charity" page. We donate to one organisation every month, check out our Instagram highlights to view which one we are supporting for the current month.
Can my order be gift wrapped?
Yes, we’re happy to offer complimentary gift wrapping. Just mention that your order is a gift during checkout, and we’ll wrap it with care at no additional cost, perfect for birthdays, anniversaries, or special surprises.